Coronavirus FAQ

We are regularly amending this page to keep all information as up to date as possible.
Last updated: 24th February 2021

We are aware that Government rules regarding coronavirus may impact your planned holidays. As the guidelines within the UK are constantly changing it can be hard to know what is and what is not allowed under the current rules. This page aims to clarify the rules as they apply to holiday accommodation within Wales.

What are the rules in Wales?

On December 20th Wales moved to alert level 4; a nationwide lockdown is currently in force in Wales. The next review date is 12th March with any further changes likely to come into effect from Monday 15th March.

See below for relevant Government guidance regarding holidays in Wales.

Are there travel restrictions in place in Wales?

Yes. Travel is limited to essential travel only, for example, for caring responsibilities or for work purposes where people cannot work from home.

I live in Wales, can I go on holiday in Wales or elsewhere?

No. Going on holiday is not one of the permitted reasons to travel under the Regulations at alert level 4, whether that is in Wales, elsewhere in the UK or overseas.

We know this will be disappointing but the regulations are in place to protect you and your loved ones from coronavirus.

If you have pre-booked – and paid – for a holiday, we would advise you to contact the travel agent or travel company to discuss the current situation in Wales and the restrictions, which have been put in place by the Welsh Government to restrict non-essential travel. You should also contact your travel insurer to discuss the situation – while many insurers have designed policies with coronavirus exclusion clauses, some annual policies may cover this situation.

I do not live in Wales, can I travel to Wales for a holiday or to visit family and friends?

Travel is limited to essential travel only when alert level 4 restrictions are in place, for example travelling for work purposes or to return home.

Are accommodation businesses in Wales allowed to open?

No, all accommodation businesses are required to be closed.

However, accommodation that is closed can continue to provide accommodation for anybody who is living there as their main residence when alert level 4 restrictions are introduced, or is staying there at that time and is unable to return to their main residence. Accommodation businesses should ensure they do not unintentionally make anyone homeless as a result of closure – for advice they should contact the local authority housing options team.

Local authorities or Welsh Ministers can authorise or make a request for accommodation businesses to provide some other services whilst closed. Requests could for example include accommodating key workers, people who have been displaced or are homeless, or medical patients.

What are the rules in other parts of the UK?

Rules across the UK vary and are subject to change. England and Scotland are both now in lockdown, travel to and from England or Scotland into Wales for the purpose of a holiday is therefore prohibited.

On 22nd February the Prime Minister announced that from 12th April self-catering accommodation in England will be allowed to open to accommodate single households – please note this applies to holidays in England only, the Welsh First Minister has not yet made a similar announcement regarding holidays in Wales.

I’m not sure whether I can still come on my planned holiday?

If you live in an area where travel is restricted due to a local or national lockdown; if you have been told that you must self-isolate or if you test positive for Covid-19 then you must not travel.

As Wales is now at level 4 (lockdown) travel into the country for the purpose of a holiday is not permitted.

What are my options if Covid-related restrictions affect my holiday?

If Covid-related legal restrictions affect your planned holiday the following options are available:

  • We can transfer your booking to alternative dates; there will be no transfer fee.
  • We can amend your booking to ensure that it complies with Welsh Covid regulations (for example to reduce the number of guests to ensure the booking is made up of one household or ‘bubble’)
  • If neither of the above options is suitable we will liaise with the property owner to facilitate a refund of monies already paid*

We will aim to contact all guests who may be affected by changing coronavirus restrictions, however, it remains guests’ responsibility to ensure they are following the Government’s Covid guidelines.

What are my options if I no longer wish to travel?

If you no longer wish to come on holiday, but your holiday is not affected by legal Covid-related restrictions then our usual booking conditions still apply.

Can I book a new holiday?

Wales will remain at alert level 4 until at least 12th March. As it is likely that the level 4 restrictions will be extended beyond this we do not expect holidays to be able to go ahead until Easter at the earliest for guests travelling within Wales, and 12th April at the earliest for guests travelling from England.

We are taking bookings as normal for summer 2021 and beyond. As long as there are no legal restrictions affecting travel during your chosen dates then you may still book a new holiday.

Changes we’ve made to help keep our guests, owners and staff safe during this time

  • Arrival/departure times – Following public health guidance we are allowing additional time in between guests in order to reduce the risk of infection and to allow changeover teams to thoroughly clean, ventilate and sanitise our properties. All check-in times are now 5pm and check-out 9am. If you wish to arrive in the area earlier please feel free to park at the property but do not enter the property until 5pm.
  • Key safes – In order to reduce contact between our staff and guests keys are no longer collected from the office. All our properties now have a key safe; the key code will be emailed to you prior to your arrival.

If you cannot find the answer to your question here then please email us or call us on 01758 712 408 and we will do our best to help you.

*Please note that any refunds offered are made by the Owner of the property and facilitated by Home from Home as an Agent on behalf of the Owner. Refunds are at the Owner’s discretion and are not a legal obligation. Where a refund is requested due to Covid legal restrictions we will do our utmost to facilitate this.