Coronavirus FAQ

We are regularly amending this page to keep all information as up to date as possible.
Last updated: 11th November 2020

We are aware that the Government rules regarding coronavirus may impact your planned holidays. As the guidelines within the UK are constantly changing it can be hard to know what is and what is not allowed under the current rules. This page aims to clarify the rules as they apply to holiday accommodation within Wales.

What are the rules in Wales?

On the 9th of November Wales’ ‘firebreak’ lockdown ended and new national rules are now in force. See below for relevant guidance regarding holidays in Wales.

I do not live in Wales, can I travel to Wales for a holiday or to visit family and friends?

In general, no. Travel in to Wales is not allowed without a reasonable excuse, for example travelling for work purposes. Visiting family and friends (other than as part of an extended household) or having a holiday is not considered a reasonable excuse, although we hope to be able to welcome you in the not too distant future.

People travelling to Wales from elsewhere in the UK or from abroad must have a reasonable excuse to enter and remain in Wales and must follow all relevant regulations in force in Wales.

I live in Wales, can I go on holiday in Wales or the rest of the UK?

You are allowed to go on holiday within Wales if you live here, but not to enter Wales from elsewhere for that purpose. A holiday is not one of the permitted reasons to leave Wales under the Regulations, whether that is elsewhere in the UK or abroad.

If you have pre-booked – and paid for a holiday – we would advise you to contact the travel agent or travel company to discuss the current situation in Wales and the restrictions which have been put in place by the Welsh Government to restrict non-essential travel. You should also contact your travel insurer to discuss the situation – while many insurers have designed policies with coronavirus exclusion clauses, some annual policies may cover this situation.

Who can I stay with in holiday accommodation such as hotels, tents, caravans or self-catering accommodation?

You will only be able to share holiday accommodation with the people you live with. This helps to reduce the risk of coronavirus being transmitted significantly, as sleeping in close proximity to other people carries a high risk of transmission due to the length of time you spend near each other.

What are the rules in other parts of the UK?

Rules across the UK vary and are subject to change. England is currently in lockdown until December 2nd which means you cannot travel to Wales from England for the purpose of a holiday.

I’m not sure whether I can still come on my planned holiday?

If Wales goes into a further national lockdown; if you live in an area where travel is restricted due to a local or national lockdown; if you have been told that you must self-isolate or if you test positive for Covid-19 then you must not travel.

What are my options if Covid-related restrictions affect my holiday?

If Covid-related legal restrictions affect your planned holiday the following options are available:

  • We can transfer your booking to alternative dates; there will be no transfer fee.
  • We can amend your booking to ensure that it complies with Welsh Covid regulations (for example to reduce the number of guests to ensure the booking is made up of one household or ‘bubble’)

If neither of the above options are suitable we will liaise with the property owner to facilitate a refund of monies already paid*

We will aim to contact all guests who may be affected by changing coronavirus restrictions, however it remains guests’ responsibility to ensure they are following the Government’s Covid guidelines.

What are my options if I no longer wish to travel?

If you no longer wish to come on holiday, but your holiday is not affected by legal Covid-related restrictions then our usual booking conditions still apply.

Can I book a new holiday?

We are taking bookings as normal for 2021 and for the remainder of 2020. As long as there are no legal restrictions affecting travel during your chosen dates then you may still book a new holiday.

Changes we’ve made to help keep our guests, owners and staff safe during this time

  • Arrival/departure times – Following public health guidance we are allowing additional time in between guests in order to reduce the risk of infection and to allow changeover teams to thoroughly clean, ventilate and sanitise our properties. All check-in times are now 5pm and check-out 9am. If you wish to arrive in the area earlier please feel free to park at the property but do not enter the property until 5pm.
  • Key safes – In order to reduce contact between our staff and guests keys are no longer collected from the office. All our properties now have a key safe; the key code will be emailed to you prior to your arrival.

If you cannot find the answer to your question here then please email us or call us on 01758 712 408 and we will do our best to help you.

*Please note that any refunds offered are made by the Owner of the property and facilitated by Home from Home as an Agent on behalf of the Owner. Refunds are at the Owner’s discretion and are not a legal obligation. Where a refund is requested due to Covid legal restrictions we will do our utmost to facilitate this.