Terms and Conditions
Booking Conditions and Information
PLEASE READ CAREFULLY
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.
Strictly Families Only
We are essentially a family booking agency and we reserve the right to terminate any bookings, without refund, which are found to be of young people not supervised by parents/adults, even though the booking may have been made by a parent/adult. We also reserve the right to retain part or all of the pre-paid security deposit for extra cleaning, breakages and damage done to the properties. The person making the booking must be aged over 18 years and confirm that they will abide by the booking conditions. All our properties have a NO SMOKING policy and no pets are allowed unless advertised on our website or in our brochure.
1 Conditions of Hire
This agency acts as introductory agents only for their clients (persons who own property the subjects to any letting), and in consequence will be in no way responsible for any loss, damage, expense, injury, accident, or inconvenience which occurs or might occur as a result of any letting of any property. (Any dispute will have to be taken up with the property owner). This booking is for the purpose of a holiday only so the hirer will not get a security of tenure.
A non-refundable deposit of £100 (or whatever is stated) is required for each week reserved upon confirmation of booking and a booking fee of £20.00 ( plus VAT). The balance of the rent must be paid six weeks prior, plus weekly security deposit, prior to the date of arrival. Any monies paid in connection with any letting will not be returned unless the cancellation is caused by the action of the property owner.
A £100 per week (or whatever is stated) booking security deposit is required in addition to the advertised rental and will be returned to you 21 days after departure unless the owner indicated to us that the property has been left in an unacceptable condition. Properties will be checked on departure days and any breakages, damage or excessive cleaning required will be notified to you and the cost for repair/remedy will be deducted accordingly. This includes any evidence of smoking at the property or where pets have been taken without prior knowledge of the owner. The security deposit is held in a separate client account and no interest will be paid on it.
Please note that Countrywide Residential Lettings are not involved in the assessment or reporting of any damage and will retain such sums from the security deposit as demanded by the owner of the property and the holiday tenant. Please also see items 11 and 12 of our booking conditions.
3 Amendments by us
It is unlikely that we will advise you of any changes to your holiday. Occasionally, changes may have to be made (e.g. advertised facilities at accommodation or a change of accommodation), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating in the same location.
In the event of a visitor wishing to cancel the holiday, Home from Home Wales must be notified in writing at the earliest possible moment. We will do our best
to rebook the accommodation but an administration charge of £20 (+VAT) will be levied. If we are unable to rebook the accommodation the visitor will be liable for the full amount due under the contract even though the accommodation is not taken up. Visitors requiring cancellation insurance must make their own arrangements.
Late bookings: all monies must be paid in full in cash on arrival during opening hours or by card at our Abersoch Office prior to arrival.
Home from Home Wales reserves the right in any circumstances to cancel your holiday, in which case we will offer a refund in full of all monies paid. In no case will we cancel your holiday less than 10 weeks before the scheduled arrival date, except for reasons of force majeure, or failure on your part to pay the final balance.
5 Arrival and departure times
The majority of weekly bookings are from Saturday to Saturday. Please check the brochure or visit our website www.homefromhomewales.co.uk for further information. Visitors are requested to arrive no earlier than 3.00pm on the day of arrival and are requested to leave no later than 10.30am on the day of departure unless stated differently on your payment summary form.
Arrangements for short breaks should be made at the time of booking.
Collect keys from Beresford Adams Office, Abersoch, unless stated otherwise – out of hours there will be a notice on the office door to advise you where to collect. Return keys to our office at the end of your stay, unless stated otherwise.
Visitors are requested to bring their own bed linen, pillow cases, towels and tea towels unless otherwise stated. All blankets, duvets and pillows are supplied.
8 Dustbins and Blue Recycling Boxes
Dustbins must be emptied as per the notices at the property (collected once every three weeks).
The blue recycling boxes (weekly collection) are also to be put out for collection with the dustbins as per the notices at the property.
Strictly no pets allowed unless otherwise stated. Where permitted pets should not be left unattended and must be exercised away from the garden. Please bring pet bedding and ensure you clean up after your pet.
Although most of our properties state that pets are not allowed, it does not mean that there have never been pets inside the property. Therefore, Home from Home Wales cannot guarantee that any of the properties have never housed any pets.
Holiday tenants are responsible for normal everyday cleaning and for keeping the property in an orderly fashion. They are requested to leave the property in a clean and tidy condition on vacation of the property. Liability for damage done to the property or equipment or for excessive extra cleaning necessary on vacation is the responsibility of the person who signs the booking form. Charges for these liabilities will be deducted from the security deposit. This includes loss of keys, breakages etc., which must be reported to us before departure.
13 Lost Property
If any belongings are left behind and a request is made to send them on, then we reserve the right to charge a minimum fee of £5.00 to cover postage and packing. Please ensure you check your accommodation thoroughly before you leave.
Some properties have their own electric coin/key meter. Most other properties are inclusive of electricity.
15 Overcrowding / Unsociable behaviour
The brochure states the number of persons that the property can accommodate and in no way should this exceed the number of beds provided as stated in the brochure. We reserve the right to immediately terminate a booking if more that the stated numbers of people are found to be staying or behaving unsociably, this includes smoking in the property or for any unauthorised pets. Holiday tenants will not cause any annoyance or become a nuisance to occupants of adjoining or neighbouring properties.
All the properties described in the brochure have been personally inspected by us before being accepted for entry in the brochure. However, whilst every effort has been made to ensure that the details contained in this publication are accurate as of the date of publication, no guarantee can given. The description contained in the brochure does not constitute part of an offer or contract and are not made with the responsibility on the part of Home from Home Wales. Nor will Home from Home Wales accept any liability arising out of changes of circumstances affecting the property between the date of their inspection and the period covered by any booking by a visitor. Should the holiday become unavailable, Home from Home Wales will make every effort to find suitable alternative accommodation but cannot be held responsible beyond full refund on money received.
We are anxious that all visitors booking holidays with us have an enjoyable time. In the event of a problem the visitor must contact our Office at the earliest opportunity and we will do our best to resolve the problem by referring to the Owner.
COMPLAINTS CANNOT BE CONSIDERED UNLESS THIS PROCEDURE HAS BEEN FOLLOWED.
In the event of a dispute between the two parties, the agent will act as arbitrator and the decision of the agent will be final and binding on both parties. Notwithstanding the above, should either party decline to accept the decision of the agent, the agent reserves the right to supply the name and address of each party to the other for them to communicate directly.
18 Data Protection Act
Your name and address will be used by the Countrywide Group to keep informed of other services and the following year’s brochure.